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Terms of service

Welcome to our Terms and Conditions of use and sale governing your use of this Website (the “Site”) and our general terms and conditions of sale (“Website Terms”).

Who is Indie Stories?

We are an online retail platform featuring the creations of a range of independent brands available to purchase. Our full official name is Indie Stories Limited and we own and operate this Site. We are a company registered in England and Wales, our company number is 12806471 and our postal address is PO Box 908, Stockport SK4 9FB. Unless we say otherwise, the use of “Indie Stories Limited”, “Indie Stories”, “we” and “us” on the Site or within these Website Terms or any other applicable terms refers to Indie Stories Limited.

USE OF OUR SITE

What are these terms and who do they apply to?

These Website Terms apply to anyone who accesses and uses this Site and explains how you may use the Site and the content it contains. Therefore, before using this Site and making any purchase, you should read these Website Terms carefully to ensure you understand the Site rules and we recommend you keep a copy for your future reference.

By accessing, using or registering with the Site or otherwise indicating your consent, you confirm that you agree to be bound by these Website Terms and the documents referred to in them, which may be updated from time to time. If you do not agree with or accept any of these Website Terms, please do not use the website.

Using the Site

Access to the Site is for your personal and non-commercial use only. You agree that you are solely responsible for:

  • all costs and expenses you may incur in relation to your use of the Site; and
  • keeping your password and other account details confidential.

The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

As a condition of you using the site, you agree not to:

  • Misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack); or
  • Attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site.

We may prevent or suspend your access to the Site if you do not comply with any part of these Website Terms, any terms or policies to which they refer or any applicable law.

We seek to make the Site as accessible as possible. If you have any difficulties using the Site, have any questions about the Site, our products or Indie Stories generally, please contact us by e-mailing hello@indiestories.co.uk which is monitored daily and we aim to respond within a few hours.

Availability of the Site

While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

While we also try to make sure that the Site is available for your use, we do not guarantee that the Site is available at all times nor do we promise the uninterrupted use by you of the Site. We may suspend or terminate operation of the Site at any time as we see fit.

Accuracy of information 

Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

Submitting information to the Site

While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.

Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free of charge basis as we reasonably see fit.

Ownership, use and intellectual property rights

The Site and all intellectual property rights in it including but not limited to any content on the Site are owned by us or the brand companies featured on the Site. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and the brand companies featured on the Site reserve all of our and their rights in any intellectual property in connection with these Website Terms and remain owners of them and we and they are free to use them as we and they see fit.

Nothing in these Website Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust, to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site which are provided for your convenience only. The display of any hyperlink and reference to any third party website is not an endorsement of that third party’s website, products or services and we have no control over such websites and accept no legal responsibility for any content, material or information contained in them. Your use of a third party site will be governed by the terms and conditions of that third party site.

Variations to the Website Terms

These Website Terms are dated 05.11.2020. No changes to these Website Terms are valid or have any effect unless agreed by s in writing or made in accordance with these Website Terms. We reserve the right to vary these Website Terms from time to time. Our updated Website Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Website Terms from time to time to verify such variations.

PRIVACY

Your privacy and personal information are important to us

Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information. Our Privacy Policy is available here.

TERMS OF SALE

Placing an Order

If you place an order on our Site, these Website Terms shall apply. Please ensure that before you make a purchase, you are comfortable accepting these terms.

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. We have set out a key summary* within these terms below.

Below, we set out how a legally binding contract between you and us is made.

  • You place an order on the site by adding items to your basket and proceeding to checkout. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
    • When you place your order at the end of the online checkout process (e.g. when you click on the “Proceed to PayPal” or “Place Order” buttons) we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
    • We may contact you to say that we do not accept your order. This is typically for the following reasons:
  • the goods are unavailable;
  • we cannot authorise your payment;
  • you are not allowed to buy the goods from us;
  • we are not allowed to sell the goods to you;
  • you have ordered too many goods; or
  • there has been a mistake on the pricing or description of the goods.
    • We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
  • a legally binding contract will be in place between you and us; and
  • we will dispatch the goods to you.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods.

To exercise the right to cancel, you must contact us to inform us of your decision to cancel this contract here.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us or where only part of an order is returned).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we received back from you any goods supplied; or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you have received goods you will need to send these back to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Delivery

We use Royal Mail to deliver our goods. If you want to see your delivery options and estimated time of delivery, visit our webpage before you place your order.

If something happens which is outside of our control and affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the goods.

Delivery of the goods will take place when we deliver them to the address that you gave to us.

Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

  • let you know;
  • cancel your order; and
  • give you a refund.

You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

We do not make deliveries to any addresses outside of the UK.

Payment

We accept the following credit cards and debit cards: Visa, Mastercard and American Express. We do not accept cash.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

All payments by credit card or debit card need to be authorised by the relevant card issuer.

If your payment is not received by us and you have already received the goods, you:

  • must pay for such goods within 30 days; or
  • must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period.

The price of the goods is in pounds sterling (£) (GBP) and includes any applicable VAT. The prices do not however include the costs of delivering the goods to you.

Nature of the goods

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

  • are of satisfactory quality;
    • are fit for purpose; and
    • match the description, sample or model.

We must provide you with goods that comply with your legal rights.

The packaging of the goods may be different from that shown on the site.

While we try to make sure that:

  • all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements in the goods; and
  • the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you

Any goods sold:

  • at discount prices;
  • as remnants; or
  • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:

  • we will let you know if we intend to do this, but this may not always be possible; and
  • you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

Faulty goods

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

Please contact us using the contact details at the top of this page, if you want:

  • us to repair the goods;
  • us to replace the goods; or
  • to reject the goods and get a refund.

*Summary of consumer’s key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • up to 30 days: if your goods are faulty, you can get a refund;
  • up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary summarises some of your key rights. It is not intended to replace these Website Terms which you should read carefully.

GENERAL TERMS

Exclusion and Limitation of Liability

We provide no guarantee, warranty or condition that the content of the Site is accurate and, except as may be expressly set out in these Website Terms, all warranties, conditions and other terms, whether express or implied by law, custom or otherwise are, to the fullest extent permitted by law, excluded.

We shall not be responsible for the decision a customer makes as a result of the information provided on the Site or within these Website Terms.

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

  • losses that:
    • were not foreseeable to you and us when these Website Terms were formed; or
    • that were not caused by any breach on our part;
  • business losses;
  • special, indirect or consequential loss or damage; and
  • losses to non-consumers.

Indemnity

In accessing and using our Site you agree to indemnify on demand and hold harmless Indie Stories and its directors and employees from and against all damages, liabilities, costs and expense, claims and actions arising out of or in connection with your use if the Site or your breaching of these Website Terms.

Has an issue arisen which we need to resolve?

If you are unhappy with any aspect of this Site, the products we sell or the experience you have had with Indie Stories, please do contact us as soon as possible so that we can try and resolve any disputes with you quickly and efficiently. Our email address is hello@indiestories.co.uk or you can get in touch using our contact form here:

Whilst we hope that we can resolve any issue between ourselves, if this is not possible using our complaint handling procedure, you may have a right to raise a complaint on the European Commission Online Dispute Resolution Portal which can be found here –  https://webgate.ec.europa.eu/odr/.

Events beyond our control

We shall have no liability to you for any breach of these Website Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

Waiver

No failure or delay by us to exercise any rights afforded to us within these Website Terms or by law shall constitute a waiver of that right or any other right or remedy.

Invalidity

If any term within these Website Terms is found to be invalid, illegal or unenforceable such term shall not be considered to form part of these Website Terms.

Rights of third parties

No one other than a party to these Website Terms has any right to enforce any of these Website Terms.

Entire Agreement

These Website Terms constitutes the entire agreement between you and us and replaces and supersedes all previous agreements, whether written or oral.

Governing Law and Jurisdiction

These Website Terms are to be construed in accordance with the laws of England and in the event of any dispute or claim in respect of the Website Terms, the English Courts shall have exclusive jurisdiction.